LitmusWorld Recognised as a Leading CEM Solution Provider We are honoured to be recognised as a leading Customer Experience Management provider in the country This is the age of the customer. And customer relationships are no longer limited to buying and selling of a service or produce, rather it is Read more…
LitmusWorld wins India’s Retail Technology Startup Award We’re proud and excited to announce that LitmusWorld was ranked #1 at the ReTech Startup Awards 2018 held on 12th June, 2018. The leading enterprises SaaS platform was shortlisted by the esteemed jury amongst several other leading startups providing superior technology to the Read more…
Are your Customers Secretly Unhappy with your Brand? Customer service teams handle complaints every day. Even so, consumer studies indicate that most unhappy customers don’t take their concerns to companies that disappoint them. A popular metric in the customer experience (CX) community suggests that for every one complaint companies receive, Read more…
It’s probably the best time in management history to be an HR leader. The core principles have always been the same, what’s different today are the technology tools that enable interventions are now available in a wide range for various kinds of applications.
7 Key Themes of Customer Emotions I enjoy my role as a customer. I take it quite seriously. Over the past 25 years, I have probably signed up for every loyalty program that brands have offered me. I have tried to be participative in many of their campaigns and feedback, Read more…
VOICE OF AMBASSADORS The Secret Sauce For A Dish Called Response Rate I am a hardcore foodie! If there is one thing that catches my attention every time while reading a menu, it’s “secret sauce”. The Secret sauce is what makes a dish magical! Response rates have the same kind Read more…