LitmusWorld gave us a common metric and delivered actionable insights which we could translate into key result areas for key members across the organization where everyone is measured on how we improve our scores. Visibility, Uniformity, Actionability and Accountability are some of the benefits the platform has delivered in the past year.
We’ve never really had a reason to look for an alternate solution to measure the temperature of the customer base, it’s been very good.
I certainly feel that eNPS is a very important factor for retail. Finally, the brand is on the floor and that’s where the customer really understands the proof-points of the brand.
eNPS through LitmusWorld has really helped us to understand the pulse of an employee because we get to know what actions we need to take, whether it is from a HR perspective or the respective HOD.
Across the organization, any process that is being planned to be implemented, under implementation and has been implemented, one can actually use the LitmusWorld platform to understand how well you are doing across stakeholders.
Retailers Association of India
I’d recommend LitmusWorld to everybody. As a method of getting feedback from every single stakeholder from any business and retail can never afford to be out of this. Retailers will need to have a complete method of capturing information from various parts of their businesses, many of them are chain stores, how do they really know what customers are talking about them?