VOICE OF EXPERTS Years One Through Four: How to Advance and Elevate the Chief Customer Officer Role As the Chief Customer Officer (CCO) of the organization, you may at times feel like you’re begging for Read more…
How to design an NPS Questionnaire? Ask the right NPS question to get a constant pulse on your customer satisfaction and you will gain an accurate understanding of how your company, product or service is Read more…
A, E, I, O, U – The 5 Pillars Of Great CX Customer experience is the most exciting opportunity for businesses in 2020 and the reason is simple; the companies that focus on customer experience Read more…
How To Extract Customer Insights From Your Front-Line Agents? Your frontline agents are a goldmine of valuable insight into your customer experience. So how do you design a feedback survey for them? Strategies are only Read more…
Here’s How You Can Build A Great Data-Culture! Numbers play a vital role in any business. From the number of stores, the number of customers, profits made, etc are all measures that show you how Read more…
VOICE OF EXPERTS Shep Hyken: 20 Ways To Create An Amazing Customer Experience In 2020 With all the focus on how technology—including AI, data, personalization and more—can drive better customer experience, I wanted to shift Read more…
VOICE OF EXPERTS Alex Allwood: Why Customer Empathy is Important in Customer Experience Management For 20 years now, organisations have worked at delivering customer experience (CX) excellence; appointing a senior CX leader and dedicated team, Read more…
Calculating ROI Down To The Last Penny! The importance of calculating your customer experience ROI cannot be overstated—how will you Measure, Act and Improve your customer experience efforts if you don’t know the return on Read more…
The Inevitability of Cognitive Technologies in Customer Experience Customer experience is the most crucial and tiring part of any company’s business strategy. Market volatility and changing customer expectations make it quite challenging for companies to Read more…
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