CX Strategy Cheat-Sheet – Let’s Get Our Hands Dirty! “We have a vision. All we lack is a strategy!” – Almost every CXO… This is something we come across every second day. Almost every meeting Read more…
Is your CEM solution making you money? – Driving ROI Did you know that your CEM can positively impact the bottom-line figures of your organization? As true as it is, organizations are often hesitant when Read more…
VOICE OF AMBASSADORS Can Omnichannel Strategies Lead To Customer Centricity? Organisational culture defined by a customer-centric approach is in a way an element of past now. Wait, what? Hold on! The idea is not to Read more…
VOICE OF EXPERTS Ignoring your customer can be emotionally draining Recently, my wife and I were at a carry out food establishment. We had never been to this particular establishment before. When we walked through Read more…
May the Force be with you! What is the most powerful force sweeping organizations today? Consumer Engagement. Call it a CX platform or CEM for convenience sake, is what enables customer engagement. What that really Read more…
VOICE OF EXPERTS What creates your next USP? A simple answer – ‘Customer-First’ culture! Consumers today have infinite choices in terms of products and services, instant access to information and minimal to zero commitment toward Read more…
From voice to text – CX is transforming “Your call is important to us. Please stay on the line. The next available agent will assist you shortly.” Most Customer Experience professionals often wonder Read more…
VOICE OF EXPERTS If only they knew what their customers know There are no good or bad products; just the experiences. Good or bad – these experiences are a part of our daily lives. These Read more…
Agile approach of converting NPS Detractors to Promoters When was the last time you made a purchase online without reading the reviews? Don’t recall right? You’re not alone. Almost 78% of consumers read reviews online Read more…
Redefining Retail, One Moment At A Time. The retail industry is constantly changing and there are always new challenges faced by the players in this competitive industry. Since 2017, there have been several major retail companies that Read more…
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