VOICE OF EXPERTS Recruitment Is Not Tinder. And This Is Why. Technology and lack of skill are driving plenty of recruiters to treat recruitment like a dating app. Swipe left. Swipe right. Transactional, keyword matching, Read more…
VOICE OF EXPERTS 6 Ways To Turn Around Employee Turnover Although many organizations are experiencing strong revenue growth, thanks to a strong global economy, they are suffering because employees are leaving in droves. Why is Read more…
VOICE OF EXPERTS Why 1 in 4 of You Will Lose Your Job in 2020 Your CFO doesn’t care about your customer experience (CX) surveys. She cares about the health of the business, and it’s Read more…
VOICE OF EXPERTS The 9 Best Ways To Win Back An Upset Customer Many CX Practitioners have lost sight of what really matters. It’s not the ROI, the seamless journey between touchpoints, or even the Read more…
The Ultimate Guide To NPS® (Level: Expert). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide Read more…
The Ultimate Guide To NPS® (Level: Proficient). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide Read more…
The Ultimate Guide To NPS® (Level: Intermediate). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide Read more…
The Ultimate Guide To NPS® (Level: Beginner). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide Read more…
VOICE OF EXPERTS Years One Through Four: How to Advance and Elevate the Chief Customer Officer Role As the Chief Customer Officer (CCO) of the organization, you may at times feel like you’re begging for Read more…
How to design an NPS Questionnaire? Ask the right NPS question to get a constant pulse on your customer satisfaction and you will gain an accurate understanding of how your company, product or service is Read more…
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