VOICE OF EXPERTS Five Ways To Eliminate Customer Service Friction It’s been a while since I talked about the concepts of friction and convenience in customer service. Our customers have learned what it’s like to Read more…
Top 5 Key CX Metrics We recently conducted a quiz with the top CX professionals in India around their understanding of NPS® and surprisingly, the average understanding score was only 5.4/10! 80% of CEOs believe Read more…
Always-On v/s Annual Employee Feedback – Drive Innovation and Productivity Always-on listening enables employees to proactively share feedback at any point in time (think of the traditional “suggestion box” as an example). Feedback may Read more…
VOICE OF EXPERTS Emotional Dimension to Customer Experience CX initiatives are not just about implementation! To understand if your CX initiative is hitting the nail, organisations need to analyse the 3 core dimensions of CX: Read more…
VOICE OF AMBASSADORS Building Relationships for a Better Employee Experience Employees are more like saplings. Give them a place in the sun, just the right amount of attention and room to grow and they will Read more…
VOICE OF AMBASSADORS NPS Benchmarking – Should you or should you not? In my experience of working in the customer experience arena, I’ve had a lot of my clients ask me to provide industry benchmarks Read more…
Marketing 101 – Customer Service & Brand Equity We recently stumbled upon Google’s locally targeted outdoor campaigns in Mumbai and we were stoked to see some of our clients there! We at LitmusWorld are proud Read more…
6 Parameters & Questions to Judge B2B Client Loyalty One of the biggest advantages of using the Net Promoter System is its versatility. Captured once a month, once a year or every day, the Net Read more…
B2B Customer Experience – Here’s Why You Need To Reinvent I’ve heard, “Your network is your net worth” many times, and it rings true in many different scenarios. But what does that mean from a Read more…
CX Strategy Cheat-Sheet – Let’s Get Our Hands Dirty! “We have a vision. All we lack is a strategy!” – Almost every CXO… This is something we come across every second day. Almost every meeting Read more…
"LitmusWorld" and the LitmusWorld box logo are proprietary brand names or trademarks of Litmus World Marketing Technologies Private Limited.
LitmusWorld ® is the registered trademark of Litmus World Marketing Technologies Private Limited.
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
All titles, content, publisher names, trademarks, artwork, and associated imagery are trademarks and/or copyright material of their respective owners.
© 2019 LitmusWorld | All Rights Reserved
