Improve

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Improve

Design long-term improvement strategies to gain a competitive edge based on customer insights and evolve the business with a customer-centric approach.
The Improve Module helps you convert your data into actionable insights with state-of-the-art reporting and Machine Learning (ML) capabilities such as Text Analytics

Time Series Analysis
Time Series Analysis
Analyse data indexed across a time order

Quintile Analysis
Comparative Analytics
Compare qualitative and quantitative CX metrics across various transaction parameters

Key Driver Analysis
Leaderboards
Compare performance along key metrics across touchpoints

Cohort Analysis
Cohort Analysis
Create different segments of your customers based on responses

Text Analytics
Text Analytics
Take corrective action on unstructured feeds through text categorization

Reports
Reporting
Timely and multi-channel reporting of analytics

⟵ Act Module