We are honoured to be recognised as a leading Customer Experience Management provider in the country
This is the age of the customer. And customer relationshiops are no longer limited to buying and selling of a service or produce, rather it is about adopting customer centric strategies. Organisations today are goin out of their way to woo potential customers with attempts to continuously engage them right from the stage when they are simply surfing through their options.
Standing as one of the most important differentiators for organisations in the highly competitive business landscape the CEM market is expected to reach an estimated USD 16.91 Billion by 2022. However, with the availability of numerous digital channels for engagement, customer are now demanding consistent experience throughout, be it via mobile phones or desktops, social media sites or emails. This demand has spun off one of the most interesting trend in the CEM market which is the movement towards omnichannel engagement.
Simultaneously, businesses have also been investing to embed technologies that enable predictive data analytics to drive better customer engagement.
With the growing opportunities, a number of vendors are now venturing in the CEM market. However, opting for the right CEM solution provider from the myriad of those present in the market can be a strenuouse task.
CIOReview India listed LitmusWorld as one of the “20 Most Promising CEM Solution Providers“. A distinguished panel of CEOs, CIOs, Industry Analysts and the CIOReview India Editorial Team closely scrutinized and nominated the vendors who have been transforming the CEM market through their unmatched domain expertise, addressing the various challenges that exisit, while enabling businesses to strenghtne customer relationships.
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