You Spoke, We Listened
After working closely with over 165+ global brands, we’ve learned a lot from the feedback we received and followed leading indicators to improve the overall experience for our users. To enable leaders like you to drive business agility, we’ve introduced new platform functionalities to help you close the loop with your customers more effectively.
Watch the product video teaser
Key Highlights
- New & Improved User Interface
interpret valuable dashboard information - Advanced Action Summary
issue ageing/TAT metrics across multiple dimensions to efficiently close the feedback loop - Team Huddle Enabled
collaborate functions and identify action items to build a customer-centric culture
- Automated Action Workflows
categorise, assign and track issues to closure - Advanced Cohort Analysis
with multi-parameter filters to transform feedback into actionable insights - Leaderboards
allows for performance benchmarking against other touchpoints
A comprehensive CX platform built on our M.A.I. framework
Measure
Get a single view of what customers feel at the moment of experience in real-time.
Real-time feedback
Create contextual conversations with customers across the journey in real-time.
Multi-channel & multilingual
Reach out to different customer segments with 10+ channels and 19+ languages.
New and improved user interface
Quickly and easily interpret valuable information.
Act
Close the loop on your customers in real-time and build organisational agility.
Automated action workflows
Categorize, assign and track issues to closure.
Advanced action summary
Efficiently close the feedback loop with issue ageing/TAT metrics across multiple dimensions.
Cross-functional collaboration
Collaborate functions, celebrate efforts, and identify action items to build a customer-centric culture with Huddle.
Improve
Deliver better business outcomes via transformational strategies driven by quality and quantity of customer insights.
Transform feedback into actionable insights
Leverage cohort analysis and multi-parameter filters for advanced analytics.
Performance benchmarking with Quick Insights View
Enable benchmark performance against other touchpoints through leaderboards.
Accelerate Mobile App
Actionable Insights On-the-Go!
The LitmusWorld Accelerate app enables you to keep track of your overall CX performance in near real-time. Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping.
You Spoke, We Listened
Watch the product video teaser
Key Highlights
- New & Improved User Interface
interpret valuable dashboard information - Advanced Action Summary
issue ageing/TAT metrics across multiple dimensions to efficiently close the feedback loop - Team Huddle Enabled
collaborate functions and identify action items to build a customer-centric culture - Automated Action Workflows
categorise, assign and track issues to closure - Advanced Cohort Analysis
with multi-parameter filters to transform feedback into actionable insights - Leaderboards
allows for performance benchmarking against other touchpoints
A comprehensive CX platform built on our M.A.I. framework
Measure
Get a single view of what customers feel at the moment of experience in real-time.
Real-time feedback
Create contextual conversations with customers across the journey in real-time.
Multi-channel & multilingual
Reach out to different customer segments with 10+ channels and 19+ languages.
New and improved user interface
Quickly and easily interpret valuable information.
Act
Close the loop on your customers in real-time and build organisational agility.
Automated action workflows
Categorize, assign and track issues to closure.
Advanced action summary
Efficiently close the feedback loop with issue ageing/TAT metrics across multiple dimensions.
Cross-functional collaboration
Collaborate functions, celebrate efforts, and identify action items to build a customer-centric culture with Huddle.
Improve
Deliver better business outcomes via transformational strategies driven by quality and quantity of customer insights.
Transform feedback into actionable insights
Leverage cohort analysis and multi-parameter filters for advanced analytics.
Performance benchmarking with Quick Insights View
Enable benchmark performance against other touchpoints through leaderboards.
Accelerate Mobile App
Actionable Insights On-the-Go!
The LitmusWorld Accelerate app enables you to keep track of your overall CX performance in near real-time. Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping.