Trusted by over 150 brands worldwide
NPS® – more than just a score.
The Net Promoter Score® or NPS® is a way to quantify the ultimate question:
“Would you recommend us to a friend or a family member?”
It is a system to classify a customer’s loyalty into promoters, passives and detractors. But a simple classification isn’t enough.
Drive Customer-Centricity with NPS®
Measure, Act & Improve stakeholder experiences
The M.A.I.® framework enables enterprises to Measure, Act and Improve business processes through contextual conversations that deliver actionable insights.
Embed Customer-Centricity into your organisation
Initiate real-time feedback & surveys across multiple channels & languages as soon as customers have an offline or online interaction with your brand’s touchpoints.
Empower employees to drive better business
Improve employee satisfaction scores, manage eNPS programs and reduce attrition rates, all by continuously capturing emotions across the employee lifecycle.
☆ Voice of Experts ☆
7 Tips & Resources for CCOs & C-Suite Customer Experience Leaders
By Jeanne Bliss – Founder and President of CustomerBliss, & Co-Founder of The Customer Experience Professionals Association