Redefining Retail, One Moment At A Time. The retail industry is constantly changing and there are always new challenges faced by the players in this competitive industry. Since 2017, there have been several major retail companies that have filed for bankruptcy and this phenomenon might continue through this year. Though it does Read more…
VOICE OF EXPERTS The experience imperative – Retail is dynamic, are you? Kumar Rajagopalan is the Chief Executive Officer of Retailers Association of India. Retail in India is becoming increasingly competitive. The country’s retail growth potential is attracting local, regional, national and international players to create new and improved retail Read more…
Make your employees’ 9-5 feel like their 5-9! – Do your employees feel homely or homesick? Gone are the days when just conducting an annual EOS would suffice the purpose. The biggest problem with the annual EOS surveys is that the insights are stale, the actions are no longer relevant Read more…
Video Killed the Radio Star! Article by Ramesh Natarajan, Co-Founder/COO of LitmusWorld, published in DataQuest Magazine – April 2019 Issue
Social Media and Customer Experience – An Unbalanced Equation Tired of dousing fires on social media? One of the reasons customers resort to social media is the lack of a direct mode of communication between brands and their consumers. Consumers are volatile and enabled by technology. Consumers feel helpless, powerless Read more…
North-Star to Digital Transformation – The CX Route The success of CX programs requires a strong senior management mandate including the CIOs, as, by the nature of it, the program cuts across functional boundaries and impacts almost all processes within the organisation. Article by Manish Srivastava, Co-Founder/CTO of LitmusWorld, published Read more…
Preparing for 2020: Times are changing, so is CX! There is no denial of the fact that the biggest and the fastest growing trend is technology. Think about all the new technologies in the last 5 years that changed the customer experience. Now imagine the same change over the next Read more…