Act

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Act

A comprehensive module to design corrective measures by analysing the data and raising tickets to your concerned teams. Manage your workflow in a more efficient manner and close the loop on your stakeholders by communicating in an agile manner.

Workflow
Configurable Workflows
Conditional workflows across issue assignment, escalations and communication to enable agile issue resolution


Extensible Forms
Custom forms for agents to log issues across multiple touchpoints


Hierarchy Sync
Model the organization’s continuously evolving structure to ensure actionability on customer feeds by the responsible departments


Master Data Management
Manage emotional, transactional and operational data at a customer level to get a consolidated view of your customer

Mobile App
Mobile App
Actionable insights on-the-go through the LitmusWorld Pulse App to enable immediate action


Multi-Field Search
Capability to create conversations across 19+ languages to boost active engagement rates

Improve Module ⟶