H.E.L.L.O.
Our Values – H.E.L.L.O.
Our Values – H.E.L.L.O.
HELLO!: one of the most beautiful and commonly used words in the English language to warmly greet & initiate a conversation.
Being a conversation and experience-centric company, our values, centred around the acronym HELLO, are an integral part of our organisation.
HELLO is the starting point of all lasting relationships that demonstrates an eagerness to begin a dialogue.
The 5 HELLO values convey a sense of warmth, genuineness, and openness in every conversation that ultimately leads to an amazing experience!
Be a hustler who constantly strives with an unparallel passion to conquer the world with zeal.
Be enthusiastic with positive energy to overcome hurdles and bring change to achieve your dreams.
Be a passionate learner with the curiosity to explore, ideate and innovate even from unusual sources.
Be a team player who never hesitates to lend a helping hand with empathy & respect, while rejoicing together as a team.
Be obsessed with delighting your customers until they become raving fans. Believe and live with a customer-centric approach, always!
HUSTLE
Hustle is all about being active, fast and maintaining a good speed with every task that you perform.
A Zeal to Conquer
Hustlers have a zeal to learn, to explore, curiosity to ask questions and be active. We possess a self-driven passion to work together as a team and take steps to scale up our individual and organisational growth.
No Compromise on Fun!
We believe in hard work, but we party even harder! We constantly strive to ensure positive employee experiences – as happy and satisfied employees generate better business outcomes. Litmusians love to celebrate together!
Unparalleled Passion
The ability to take self-ownership and volunteer to take up responsibility is what separates us from others in the business. Hustlers are passionate learners and love being part of an adventurous and satisfying journey.
24×7 Ready
Our employees are like family and the drivers of our organisation. We have the passion and spirit to serve 24×7!
ENERGISE
Being energised is all about being lively and self-motivated while giving 100% effort and dedication.
Have a Positive Outlook
Litmusians with an Energise Attitude have a positive mindset, focused on finding solutions to daily challenges. This leads to better results, increased productivity and a positive environment throughout the workplace.
Be Enthusiastic
We love enthusiasm and excitement! We are confident about taking on new challenges, new projects, and positively interacting with clients. Litmusians are all about being self-motivated, taking ownership of our work, and inspiring an upbeat mood in the workplace.
Dream Big
Dreams turn into reality only when we see, believe, and work towards them. We visualise goals as a team, and actively participate to achieve our collective goals.
Embrace Change
We work in a dynamic space and believe that all Litmusians are flexible and adaptable even under the most challenging circumstances.
LEARN
Learning is a practice of growing, nurturing and acquiring skills and knowledge through various means to manage and deal with every situation effectively.
Be Open to Learning from Unusual Sources
We show the willingness to learn and observe from different sources to help find solutions to all types of challenging situations.
Admit It: We Don’t Know Everything
We acknowledge that we’re human and don’t possess superpowers (that we’re aware of!) to be experts on everything. Accepting and acknowledging when we don’t know something is the key to learning.
Litmusians with a true Learner Attitude put their egos aside and use the mantra “I don’t know”, as a powerful tool to learn more.
Be Curious
By being curious and asking questions, we not just leave a mark on the other person, but expose ourselves to information that might not have been possible without asking.
We don’t shy away from asking questions, as nothing is too small or insignificant to know. Litmusians are encouraged to ask each other questions with confidence – and learn from the opportunity.
Be Open to Innovation and Ideas
Ideas are good, but collaborating and understanding them from other points of view is even better. We strive to listen and understand other points of view. Willingness to learn from others is an essential skill of every learner.
LEND
Being a lender is all about sharing your knowledge and expertise to help others grow and enhance their current performance.
Never Hesitate to Volunteer
Many of us have expertise and knowledge in different areas, and we want all Litmusians to take up the spirit of lending a hand to our colleagues wherever needed. Litmusians with a Lender Attitude voluntarily come forward to help colleagues sail through challenges with ease.
Demonstrate Empathy & Respect
No matter your age or seniority level, showing respect & empathy while lending knowledge & expertise to others is what makes us true lenders.
Appreciate Everyone’s Efforts
A true leader believes in co-creation and collaboration. By appreciating and acknowledging the efforts of our colleagues and learning from them ensures group development and collaborative learning.
Be a Team Player
“United we stand, divided we fall” – by helping and sharing expertise with each other, we grow stronger. Lending Litmusians are team players who share learnings with colleagues, invite everyone’s viewpoint, and strive to collaborate as a team.
OBSESS
Obsession is all about being preoccupied with a particular thought or a person. It’s about diving deep into the ocean of a concept and relating everything happening around it.
Ensure the Customer Becomes a Raving Fan
Litmusians are Obsessed with Customer Delight! We try to be relatable, inspire trust and confidence, and make our customers feel comfortable during every interaction.
Demonstrate a Customer-Centric Approach
Step into the shoes of the customer – empathise and understand the customer’s problems before pitching a solution. Understanding the customer’s pain points as a first step, allows us to offer the most optimal solutions.
Prioritise Customer Needs
Litmusians put clients and customer needs first. This attitude leads to faster and timely responses, builds trust and a better customer experience.
Delighting the Customer is our End Goal
As the leading experience management platform in India, undertaking and implementing the best customer experience practices drives us towards creating a more fulfilling and delightful customer experience.
Life@LitmusWorld
If you find our HELLO Values relatable, we are looking for you! Join the LitmusWorld family and be a part of the journey!
View our current open positions or reach out to us at [email protected]. We’re always on the lookout for great people and ideas.
H: Hustle
The Hustler Attitude:
Hustle is all about being active!
A Zeal to Conquer
Hustlers have a zeal to learn, to explore, curiosity to ask questions, and be active. We possess a self-driven passion to work together as a team and take steps to scale up our individual and organisational growth.
No Compromise on Fun!
We believe in hard work, but we party even harder! We place value on positive employee experiences – as happy and satisfied employees generate better business outcomes. Litmusians love to celebrate together!
Unparalleled Passion
The ability to take self-ownership and volunteer to take up responsibility, is what separates us from others in the business. Hustlers are passionate learners and love being part of an adventurous and satisfying journey.
24×7 Ready
Our employees are like family and the drivers of our organisation. We have passion and spirit to serve 24×7!
E: Energise
The Energise Attitude:
Being energised is all about being lively and self-motivated while giving 100% effort and dedication.
Have a Positive Outlook
Litmusians with an Energise Attitude have a positive mindset, focused on finding solutions to daily challenges. This leads to better results, increased productivity and a positive environment throughout the workplace.
Be Enthusiastic
We love enthusiasm and excitement! We are confident about taking on new challenges, new projects, and positively interacting with clients. Litmusians are all about being self-motivated, taking ownership of our work, and inspiring an upbeat mood in the workplace.
Dream Big
Dreams turn into reality only when we see, believe, and work towards them. We visualise goals as a team, and actively participate to achieve our collective goals.
Embrace Change
We work in a dynamic space and believe that all Litmusians are flexible and adaptable under even the most challenging circumstances.
L: Learn
The Learner Attitude:
Learning is a practice of growing, nurturing and acquiring skills, values and knowledge through various means to manage and deal with complex situations effectively.
Be Open to Learning from Unusual Sources
We show a willingness to learn and observe from different sources to help find solutions to all types of challenging situations.
Admit It: We Don’t Know Everything
We acknowledge that we’re human and don’t possess superpowers (that we’re aware of!) to be experts on everything. Accepting and acknowledging when we don’t know something is the key to learning. Litmusians with a true Learner Attitude put their egos aside and use the mantra “I don’t know”, as a powerful tool to learn more.
Be Curious
Having curiosity to know more and explore fills our mind with questions – and by asking questions, we not just leave a mark on the other person, but expose ourselves to information which might not have been possible without asking.
We don’t shy away from asking questions, as nothing is too small or insignificant to know. Litmusians are encouraged to ask each other questions with confidence – and learn from the opportunity.
Be Open to Innovation and Ideas
Ideas are good, but collaborating and understanding them from other points of view is even better. We strive to listen and understand other points of view. Willingness to learn from others is an essential skill of every learner.
L: Lend
The Lender Attitude:
Many of us have expertise and knowledge in our different areas, and we want all Litmusians to take up the spirit of lending a hand to our colleagues wherever needed.
Never Hesitate to Volunteer
Litmusians with a Lender Attitude voluntarily come forward to help colleagues sail through challenges with ease.
Demonstrate Empathy & Respect
No matter your age or seniority level, showing respect & empathy while lending knowledge & expertise to others is what makes us true lenders.
Appreciate Everyone’s Efforts
A true leader believes in co-creation and collaboration. By appreciating and acknowledging the efforts of our colleagues – and learning from them – group development and collaborative learning improve. An open mindset goes a long way to promote collaborative attitudes.
Be a Team Player
“United we stand, divided we fall” – by helping and sharing expertise with each other, we grow stronger. Lending Litmusians are team players who share learnings with colleagues, invite everyone’s viewpoint, and strive to collaborate as a team.
O: Obsess
The Obsess Attitude:
Litmusians are Obsessed with Customer Delight!
Ensure the Customer Becomes a Raving Fan
Litmusians with an Obsess Attitude ensure that they are relatable, inspire trust and confidence, and make the customer feel comfortable during every interaction.
Demonstrate a Customer-Centric Approach
Step into the shoes of the customer – empathise and understand customer’s problems before pitching a solution. Understanding the customer’s pain points first allows us to offer the most optimal solutions.
Prioritise Customer Needs
Litmusians put clients and customer needs first. This attitude leads to faster and timely responses, creates trust and a better customer experience.
Delighting the Customer is our End Goal
As the leading experience management company in India, undertaking and implementing best customer experience practices will drive us towards creating a more fulfilling and delightful customer experience.