Building The Business Case For CX While 80% of the businesses today believe they provide a superior customer experience, only 8% actually do so (Bain & Co.) Customer relationship consistently ranks amongst the top 3 challenges faced by CEOs today. Read more…
Customer Empathy: The North Star to CX Communications and Initiatives (White Paper) CX Empathy goes far beyond mere understanding, to the point of an immensely intimate connection between experience owners and consumers. Using empathy in your consumer communications is a Read more…
Employee Mood Survey – A Fun Way To Boost Performance Planning to run an employee mood survey? Have a huge list of questions to ask? STOP! Mood surveys don’t need to be any longer than 1 simple question – “How Read more…
Designing an employee opinion survey in 2020! [10 must-have questions] The point of an employee opinion survey is to capture enough information to build a positive work environment and to address any shortcomings and problems that might exist within your Read more…
10 Employee Engagement Ideas To Keep Your Staff Stress-Free Looking for Employee Engagement ideas? Well, you’ve come to the right place. Employee engagement during COVID is crucial. Particularly because neither the organizations nor the employees were prepared for it. Without Read more…
Are QR Codes the next big thing in Customer Experience Management? QR code technology has been around for years. What started as a warehouse tracking methodology has now been widely adopted by brands in aiding their marketing efforts. Despite having Read more…
LitmusWorld busting COVID-19 myths LitmusWorld recently conducted a survey that captured insights from over 1100 respondents to share their knowledge of COVID-19 through the “COVID-19 Myth Busters Quiz”.
10 learnings from CX used to conquer a world pandemic At times like these, when businesses are confronted with make or break challenges, we are well armed to share some of our learnings for the benefit of both the society Read more…
How to ensure business continuity through COVID-19 In a very short period, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer Read more…
Here’s Why Employee Pulse Is Most Critical During COVID-19 Work from home as a practice has been around for a long time, but in reality, most organizations are now beginning to realise the importance of having defined Work-From-Home policies. All Read more…