How to ensure business continuity through COVID-19 In a very short period, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer Read more…
Here’s Why Employee Pulse Is Most Critical During COVID-19 Work from home as a practice has been around for a long time, but in reality, most organizations are now beginning to realise the importance of having defined Work-From-Home policies. All Read more…
Using the “PANIC” Model to Build Customer Relations The COVID-19 pandemic has forced businesses to maintain and build relationships with consumers when their world has been upended. Businesses are now facing panic between generating sales during a period of extreme economic Read more…
4 Step Action Plan For Business Leaders During COVID-19 The coronavirus outbreak is first and foremost a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. This article is intended Read more…
The Ultimate Work From Home Checklist “What’s the best way to work effectively from home?” This has suddenly become an urgent question as employers around the world tell staffers to work remotely to stem the spread of the new coronavirus. Read more…
VOICE OF EXPERTS Recruitment Is Not Tinder. And This Is Why. Technology and lack of skill are driving plenty of recruiters to treat recruitment like a dating app. Swipe left. Swipe right. Transactional, keyword matching, resume spamming, recruiting drones take Read more…
VOICE OF EXPERTS 6 Ways To Turn Around Employee Turnover Although many organizations are experiencing strong revenue growth, thanks to a strong global economy, they are suffering because employees are leaving in droves. Why is this happening? By the end Read more…
VOICE OF EXPERTS Why 1 in 4 of You Will Lose Your Job in 2020 Your CFO doesn’t care about your customer experience (CX) surveys. She cares about the health of the business, and it’s unlikely she sees a direct Read more…
VOICE OF EXPERTS The 9 Best Ways To Win Back An Upset Customer Many CX Practitioners have lost sight of what really matters. It’s not the ROI, the seamless journey between touchpoints, or even the capacity to personalize the product Read more…
The Ultimate Guide To NPS® (Level: Expert). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you Read more…