Are we Unleashing the Power of Intelligent Machines? As we have evolved, in our pursuit for safety, security and happiness, we have evolved machines around us to pursue our goals more efficiently and effectively. Our ancestors worked with simple machines like lever, pulley, wedge etc that helped them direct their Read more…
Improving Stakeholder Experience. Made Simple. A crucial component of the success mantra of businesses is stakeholder experience. The importance of internal and external stakeholders, mainly employees and customers, and the link between these two key stakeholders to profitability and growth forms the basis of the service-profit chain theory. From employee Read more…
Customer Experience: It’s Not Rocket Science. It’s More Complicated. It is apparent in almost all markets around the world now that growth comes from keeping and growing current customers. Even in markets like India, the acquisition of new customers–both from competition and new-entrants through social mobility–is slowing down. This brings Read more…
Brands across the banking, retail, consumer durables, automotive, financial services and other industries who have used LitmusWorld’s platform have achieved over 10% improvements in CX scores within the first 3 months of initiating a touchpoint-level conversation with their customers
How Croma Strategically used Employee NPS Score to its Benefit Croma improved its eNPS score by 59 percent over six quarters by creating pulse conversations with 3,000+ employees through the LitmusWorld platform.
The 4th edition of the BW Businessworld HR Strategy Conclave found eminent personalities from the corporate world discuss the changing trends in HR
Moderator Himani Chandna Editorial Lead BW People in conversation discussing what would job market look like in 2018.
To effectively win across journey points, across channels and touch points consistently, institutions need a very nimble approach to everyday improvement. LitmusWorld has made this simpler.
People Matters Recognises LitmusWorld as an Emerging HR Tech Startup People Matters presents a series of HR tech startups defining product offerings that help solve HR challenges through technology.
CEM: The New Way of Business Gemba walk your way to customer conversations from your board room with CustomerExperience Management (CEM). Article by Ramesh Natarajan, COO/Co-Founder of LitmusWorld, published in STOrai Magazine
India’s #1 NPS® Solution – Enter Your Details to Schedule your Free Demo