VOICE OF EXPERTS The One Problem we Need to Solve Maurice FitzGerald, is VP Customer Experience HP and HPE Software (rtd.) author, founder Maurice FitzGerald Consulting, Editor in Chief – Content – OCX Cognition Inc. Maurice is the author of Read more…
VOICE OF EXPERTS Being Responsive To Customers Is The Secret To Loyalty Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Are you being responsive to customers? If not, you Read more…
Improving the CX of Your Business We love our customers, and we want them to stay loyal to our brand. But CX is no longer just about the “softer” side of doing business. It is well-established that an improved CX can lead to an increase Read more…
What Does It Take to Run a Comprehensive CX Program for Your Business? Customer experience is keeping the customer at the centre of every decision that you take. It is the total of what someone perceives about your brand and Read more…
Using Customer Experience to Drive Brand Loyalty With increased expectations and ease of shopping, consumers are now willing to walk away from a brand that is not delivering the experience they want or need. Research shows that 80% of consumers Read more…
CX in EdTech As a response to the pandemic, restrictions and health advisories, the traditional mode of receiving and imparting education has seen a massive shift. Not only have governments, schools, teachers and students become open to this shift in Read more…
Modernising CX in the Real Estate Industry The real estate industry has seen significant shifts, with interest in purchasing properties on a steady rise since early 2021, a trend that continues robustly into 2025. Historically, rental properties often seemed like Read more…
Is empathy a part of your CX programme? A few years ago, if someone had told you that you’d be buying groceries online, and remote work would be the new normal, you’d have gotten a few raised eyebrows – and Read more…
Struggling with low CX survey response rates? Discover 10 powerful strategies to boost customer feedback participation—from perfect timing and multilingual support to mobile-first design and seamless integration. Learn how leading CX platforms in India like LitmusWorld help turn every response into actionable insights that drive loyalty and business growth.
RAI and LitmusWorld: Festive Shopping Index 2021 Festive Shopping Index shows an upward swing for 2021, increasing 14% from last year The Festive Shopping Index 2021 co-created by the Retailers Association of India and LitmusWorld showcases a relationship between improving Read more…
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