VOICE OF EXPERTS The 5 Rules of Measuring & Managing Customer Emotions When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost. I remember thinking, “Ok. Sure, but….what Read more…
VOICE OF EXPERTS 12 Big CX Ideas From Do B2B Better Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive Read more…
VOICE OF EXPERTS The One Problem we Need to Solve Maurice FitzGerald, is VP Customer Experience HP and HPE Software (rtd.) author, founder Maurice FitzGerald Consulting, Editor in Chief – Content – OCX Cognition Inc. Maurice is the author of Read more…
VOICE OF EXPERTS Being Responsive To Customers Is The Secret To Loyalty Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Are you being responsive to customers? If not, you Read more…
Improving the CX of Your Business We love our customers, and we want them to stay loyal to our brand. But CX is no longer just about the “softer” side of doing business. It is well-established that an improved CX can lead to an increase Read more…
Best Practices for a BFSI CX Program To drive growth and a sustainable future, using customer experience to achieve brand loyalty and repeat visits has become the core of any business, including banking & financial institutions. The increasingly competitive environment means the BFSI sector needs to Read more…
What Does It Take to Run a Comprehensive CX Program for Your Business? Customer experience is keeping the customer at the centre of every decision that you take. It is the total of what someone perceives about your brand and Read more…
Using Customer Experience to Drive Brand Loyalty The pandemic forced the consumer into new habits. When there was a scarcity of their preferred brands, consumers had to try different brands. When they could not go to their favourite stores, they Read more…
CX in EdTech As a response to the pandemic, restrictions and health advisories, the traditional mode of receiving and imparting education has seen a massive shift. Not only have governments, schools, teachers and students become open to this shift in Read more…
Modernising CX in the Real Estate Industry The pandemic has disrupted every industry, including real estate. The peak of the pandemic led to many working professionals shifting out of their rented properties to save money in times of uncertainty. With Read more…