Is your CEM solution making you money? – Driving ROI Did you know that your CEM can positively impact the bottom-line figures of your organisation? As true as it is, organisations are often hesitant when it comes to investing money Read more…
Decoding Customer-Centricity to Drive Digital Transformation Article published by CIOL that talks about how digital transformation should be positively influenced by customer-centricity. The best way forward is to let the end result influence your decisions today.
Decoding Customer Centricity To Drive Digital Transformation Does the term ‘Customer Centricity’ sound Greek and Latin to you? Let’s catch you up to speed! We live in a world today where we must adapt to the rapid advancements in technology Read more…
VOICE OF AMBASSADORS Can Omni Channel Strategies Lead To Customer Centricity? Organisational culture defined by a customer-centric approach is in a way an element of past now. Wait, what? Hold on! The idea is not to deny that a positive customer experience Read more…
Webinar: Measuring Employee Experience on a Continuous basis: The Croma Story
VOICE OF EXPERTS Ignoring your customer can be emotionally draining Recently, my wife and I were at a carry out food establishment. We had never been to this particular establishment before. When we walked through the door, everyone behind the Read more…
VOICE OF EXPERTS May the Force be with you! What is the most powerful force sweeping organizations today? Consumer Engagement. Call it a CX platform or CEM for convenience sake, that is what enables customer engagement. What that really is, Read more…
VOICE OF EXPERTS What creates your next USP? A simple answer – ‘Customer-First’ culture! Consumers today have infinite choices in terms of products and services, instant access to information and minimal to zero commitment toward brands. These attributes coupled with Read more…
From voice to text – CX is transforming “Your call is important to us. Please stay on the line. The next available agent will assist you shortly.” Most Customer Experience professionals often wonder what is more important to call centres, Read more…
Building The Business Case For CX (Webinar & White Paper) Executing a world-class CX strategy for your business Register now to get access to the recorded webinar, whitepaper and the presentation deck! With Ramesh Natarajan – Founder & COO, LitmusWorld Read more…