How to design an NPS Questionnaire? Ask the right NPS question to get a constant pulse on your customer satisfaction and you will gain an accurate understanding of how your company, product or service is perceived. Embark on the process Read more…
A, E, I, O, U – The 5 Pillars Of Great CX Customer experience is the most exciting opportunity for businesses in 2020 and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues Read more…
How To Extract Customer Insights From Your Front-Line Agents? Your frontline agents are a goldmine of valuable insight into your customer experience. So how do you design a feedback survey for them? Strategies are only as good as boardroom discussions. Read more…
33 CX Facts That Will Blow Your Mind! Customer experience has fast become a top priority for businesses and 2020 will be no different. But, why are so many companies focusing on the customer experience and what happens to companies Read more…
Here’s How You Can Build A Great Data-Culture! Numbers play a vital role in any business. From the number of stores, the number of customers, profits made, etc are all measures that show you how well your business is doing. Read more…
VOICE OF EXPERTS 20 Ways To Create An Amazing Customer Experience In 2020 With all the focus on how technology—including AI, data, personalization and more—can drive better customer experience, I wanted to shift my focus back to basics. To this Read more…
VOICE OF EXPERTS Why Customer Empathy is Important in Customer Experience Management For 20 years now, organisations have worked at delivering customer experience (CX) excellence; appointing a senior CX leader and dedicated team, investing resources into measuring customer satisfaction, mobilising Read more…
Calculating ROI Down To The Last Penny! The importance of calculating your customer experience ROI cannot be overstated—how will you Measure, Act and Improve your customer experience efforts if you don’t know the return on your CX investments? Despite a Read more…
Discover how AI-powered CX strategies help modern businesses boost loyalty, reduce friction, and exceed customer expectations with smarter, data-driven decisions.
VOICE OF EXPERTS Small Gestures – Creating the right experience As a Consumer Behaviourist, I inhabit the world of ‘Small Data’. I often find myself asking the questions: why do consumers behave so? And the bigger triggers that impact consumer Read more…
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