What Does It Take to Run a Comprehensive CX Program for Your Business? Customer experience is keeping the customer at the centre of every decision that you take. It is the total of what someone perceives about your brand and the type of keywords they associate with you. This definition Read more…
Using Customer Experience to Drive Brand Loyalty With increased expectations and ease of shopping, consumers are now willing to walk away from a brand that is not delivering the experience they want or need. Research shows that 80% of consumers have ditched brands because of dissatisfaction with customer experience. 80% Read more…
CX in EdTech As a response to the pandemic, restrictions and health advisories, the traditional mode of receiving and imparting education has seen a massive shift. Not only have governments, schools, teachers and students become open to this shift in pedagogy, but also the Indian edtech industry has seen a Read more…
Modernising CX in the Real Estate Industry The real estate industry has seen significant shifts, with interest in purchasing properties on a steady rise since early 2021, a trend that continues robustly into 2025. Historically, rental properties often seemed like the more appealing option due to lower acquisition costs. However, Read more…
Is empathy a part of your CX programme? A few years ago, if someone had told you that you’d be buying groceries online, and remote work would be the new normal, you’d have gotten a few raised eyebrows – and maybe some laughter. But online is what our world looks Read more…
Struggling with low CX survey response rates? Discover 10 powerful strategies to boost customer feedback participation—from perfect timing and multilingual support to mobile-first design and seamless integration. Learn how leading CX platforms in India like LitmusWorld help turn every response into actionable insights that drive loyalty and business growth.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Adam Toporek is a CX thought leader, author, and keynote speaker.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Jim Tincher, CCXP, is a customer experience expert, author, and speaker.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Megan Burns is a CX strategist, author and keynote speaker.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Chip Bell is a renowned keynote speaker, CX author and consultant in customer loyalty.
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