⭐ Voice of Experts ⭐
Karyn Furstman [video]
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Karyn Furstman, CCXP, VP CX Strategy & Solutions at Designit, a Wipro Company.
⭐ Voice of Experts ⭐
Steven Van Belleghem [video]
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Steven Van Belleghem is a keynote speaker, author, and entrepreneur.
Article
Importance of CX in a Post-Pandemic World
The Importance of CX in the Post-Pandemic World If there is one thing we can say for certain, it is that the pandemic has changed the fabric of the world, including human interactions, business transactions, and how consumers interact with brands. In the time of uncertainty, consumers look to brands Read more…
⭐ Voice of Experts ⭐
Ian Golding [video]
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Ian Golding, CCXP, is a CX consultant, speaker, and blogger.
Article
Why using only CRM platforms can kill CX
CRM vs CEM – Why using only CRM platforms can kill your CX programme Customer Relationship Management (CRM) and Customer Experience Management (CEM) may sound like they both serve the same purpose – both deal with keeping customers happy – but there is a gap between them, in terms of Read more…
Article
3 key CX metrics you should know about
3 key CX metrics you should know about You are beginning to define a customer experience feedback mechanism for your business. Congratulations! You have taken the first step to understand the journey of your customer when they interact with your business. Now how do you measure progress? Measure the experience Read more…
Article
Relationship NPS® for B2B Businesses
Relationship NPS® for B2B Businesses Customer loyalty is something that every business craves. It’s something that’s not easy to gain but quite easy to lose. This is where the Net Promoter System® can aid businesses to deploy feedback mechanisms, understand customer grievances, and take dynamic steps. But is the customer Read more…
CX
CX Maturity Roadmap Guide
CX Maturity Roadmap Guide CX Maturity is a journey! Every CX professional wants to achieve CX excellence across their organization. But many people do not understand that CX is a company-wide commitment Every employee needs to be sensitized about the importance of delivering a superior customer experience. To know more Read more…
Article
Charting out your CX Excellence with a CX Maturity Roadmap: Part 2
Charting out your CX Excellence with a CX Maturity Roadmap: Part 2 Customer experience, or delivering value to your customer doesn’t just happen. It requires certain pillars to be in alignment within an organization to be successful and ultimately derive value for you. Although you may have a task force Read more…
Article
Charting out your CX Excellence with a CX Maturity Roadmap: Part 1
Charting out your CX Excellence with a CX Maturity Roadmap: Part 1 The thing you need to remember about your CX journey is that it’s not something you can do when your whim takes over and discard when you feel like it. The other thing you should remember is the Read more…