VOICE OF EXPERTS The Upside of Better Customer Experience in a Down Economy No matter where you live, there’s not a lot of upbeat coverage in the media today. COVID-19 statistics and related trends, business closures, social distancing woes, stock market gyrations—it feels like much is out of our control. Read more…
VOICE OF EXPERTS Take Your Business from Survive to Thrive with an Elevated CX In a time of crisis, a brand’s customer experience becomes the most valuable asset it has. It not only offers customers the stability and reliability they need, it also offers them the opportunity for human connection, Read more…
VOICE OF EXPERTS The Future of Work If you’ve been hanging out with us for any amount of time, you know what we believe: Real-life practice beats theory every time. #EXdrivesCX. No Culture, No Customer. #CXandLove go hand in hand. And our newest belief, one that’s always been core to what Read more…
VOICE OF EXPERTS The Core Message of ‘The Offer You Can’t Refuse’ A few weeks ago my fifth management book, The Offer You Can’t Refuse, was released. It is positive story about the future of customer experience. As you know it is my passion to share stories about the future Read more…
VOICE OF EXPERTS Why The Intensity of Customer Emotions is Crucial to Your Brand and Customer Loyalty Customer emotions have a strong influence on your Customer Experience outcome. From our research in our global Customer Experience consultancy, we know that over 50 percent of experience is about how a customer Read more…
VOICE OF EXPERTS STOP asking your employees if they want to go back to the office It’s day 4,658,456 of the COVID pandemic. Not sure about you, but that’s the way I feel some days. The flip side of it is that we’ve been doing a ton of great work helping people Read more…
VOICE OF AMBASSADORS Empathy: Silver Bullet for CX in the pandemic world! When we speak about Empathy, it forms the core of a customer experience design strategy and today, it is more important than ever in the pandemic world! It is the silver bullet to surf this pandemic as a Read more…
Employee Mood Survey – A Fun Way To Boost Performance Planning to run an employee mood survey? Have a huge list of questions to ask? STOP! Mood surveys don’t need to be any longer than 1 simple question – “How is your mood today?” (followed by 5 emoticons) There is Read more…
Designing an employee opinion survey in 2020! [10 must-have questions] The point of an employee opinion survey is to capture enough information to build a positive work environment and to address any shortcomings and problems that might exist within your organization. It also helps in measuring burnout tendencies, loyalty, employee Read more…
10 Employee Engagement Ideas To Keep Your Staff Stress-Free Looking for Employee Engagement ideas? Well, you’ve come to the right place. Employee engagement during COVID is crucial. Particularly because neither the organizations nor the employees were prepared for it. Without much preparation, we took on the largest remote-working experiment to Read more…