VOICE OF EXPERTS Why The Intensity of Customer Emotions is Crucial to Your Brand and Customer Loyalty Customer emotions have a strong influence on your Customer Experience outcome. From our research in our global Customer Experience consultancy, we know that over 50 percent of experience is about how a customer Read more…
VOICE OF EXPERTS STOP asking your employees if they want to go back to the office It’s day 4,658,456 of the COVID pandemic. Not sure about you, but that’s the way I feel some days. The flip side of it is that we’ve been doing a ton of great work helping people Read more…
VOICE OF AMBASSADORS Empathy: Silver Bullet for CX in the pandemic world! When we speak about Empathy, it forms the core of a customer experience design strategy and today, it is more important than ever in the pandemic world! It is the silver bullet to surf this pandemic as a Read more…
Employee Mood Survey – A Fun Way To Boost Performance Planning to run an employee mood survey? Have a huge list of questions to ask? STOP! Mood surveys don’t need to be any longer than 1 simple question – “How is your mood today?” (followed by 5 emoticons) There is Read more…
Designing an employee opinion survey in 2020! [10 must-have questions] The point of an employee opinion survey is to capture enough information to build a positive work environment and to address any shortcomings and problems that might exist within your organization. It also helps in measuring burnout tendencies, loyalty, employee Read more…
10 Employee Engagement Ideas To Keep Your Staff Stress-Free Looking for Employee Engagement ideas? Well, you’ve come to the right place. Employee engagement during COVID is crucial. Particularly because neither the organizations nor the employees were prepared for it. Without much preparation, we took on the largest remote-working experiment to Read more…
Are QR Codes the next big thing in Customer Experience Management? QR code technology has been around for years. What started as a warehouse tracking methodology has now been widely adopted by brands in aiding their marketing efforts. Despite having been around for years, QR codes never came to the Read more…
10 learnings from CX used to conquer a world pandemic At times like these, when businesses are confronted with make or break challenges, we are well armed to share some of our learnings for the benefit of both the society and organisations still attempting to get accustomed to the ‘new Read more…
How to ensure business continuity through COVID-19 In a very short period, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer service and customer care really stand for. Suddenly, examinations of Read more…
Here’s Why Employee Pulse Is Most Critical During COVID-19 Work from home as a practice has been around for a long time, but in reality, most organizations are now beginning to realise the importance of having defined Work-From-Home policies. All thanks to the current COVID-19 pandemic. Have you checked your Read more…
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