Impact Series
Retailers Association of India (RAI)
LitmusWorld Impact Series – Retailers Association of India (RAI) “I’d recommend LitmusWorld to everybody. As a method of getting feedback from every single stakeholder from any business and retail can never afford to be out of this. Retailers will need to have a complete method of capturing information from various Read more…
⭐ Voice of Ambassadors ⭐
Shreyas Nayak: Why your CX Measurement Program Needs to be Real-Time
Why your CX Measurement Program Needs to be Real-Time Technology has changed customer expectations by leaps and bounds. Customers interact with brands through a multitude of channels and expect brands to deliver a consistent experience across each channel, be it a physical outlet or a website. These channels bring in Read more…
Press
Retailers Association of India (RAI) commissioned LitmusWorld to conduct a Customer Sentiment Index
Retailers Association of India (RAI) commissioned LitmusWorld to conduct a customer sentiment index for the festive season and found that majority of the respondents said that they looked forward to shop during the festive season.
Article
Customer-Centric Enterprises Will Win in the Future
Customer-Centric Enterprises Will Win in the Future There was a time when a Ford car was available only in black because that was the car the manufacturer was producing. The idea that a customer should have a say in the colour of a car he owns was laughable. Cut to Read more…
Article
5 Ways to Improve Your Response Rates
5 Ways to Improve Your Response Rates We have condensed our learnings across the 125+ brands we partner with into 5 simple steps you can take to improve your customer experience and employee experience measurement campaigns. If you are already following some or all of these steps, give yourself a Read more…