Are QR Codes the next big thing in Customer Experience Management? QR code technology has been around for years. What started as a warehouse tracking methodology has now been widely adopted by brands in aiding their marketing efforts. Despite having been around for years, QR codes never came to the Read more…
Here’s How You Can Build A Great Data-Culture! Numbers play a vital role in any business. From the number of stores, the number of customers, profits made, etc are all measures that show you how well your business is doing. In the early days, data was pretty much about money Read more…
Decoding Customer-Centricity to Drive Digital Transformation Article published by CIOL that talks about how digital transformation should be positively influenced by customer-centricity. The best way forward is to let the end result influence your decisions today.
From voice to text – CX is transforming “Your call is important to us. Please stay on the line. The next available agent will assist you shortly.” Most Customer Experience professionals often wonder what is more important to call centres, the call or the customer? In most cases, customers wait Read more…
Social Media and Customer Experience – An Unbalanced Equation Tired of dousing fires on social media? One of the reasons customers resort to social media is the lack of a direct mode of communication between brands and their consumers. Consumers are volatile and enabled by technology. Consumers feel helpless, powerless Read more…
Technology 101 – Everything you need to know about the Tech Evolution The early computers like the ENIAC was 2-6 feet wide, 2 feet deep and 8 feet high. With all the other paraphernalia they needed a room to be housed in. In fact, the word “debugging” started when a Read more…