Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, Read more…
At heart, digital transformation is about preparing a business for the future, with the help of technology. But technology is just a tool. The magic happens when you focus on the people who will be using it. That's why digital transformation starts with people.
As CX becomes an end-to-end concern and technology and data become ever more critical elements of successful CX, IT plays an increasingly vital role in shaping decisions across the enterprise.