CX

10 learnings from CX used to conquer a world pandemic At times like these, when businesses are confronted with make or break challenges, we are well armed to share some of our learnings for the benefit of both the society and organisations still attempting to get accustomed to the ‘new Read more…

Here’s Why Employee Pulse Is Most Critical During COVID-19 Work from home as a practice has been around for a long time, but in reality, most organizations are now beginning to realise the importance of having defined Work-From-Home policies. All thanks to the current COVID-19 pandemic. Have you checked your Read more…

Using the “PANIC” Model to Build Customer Relations The COVID-19 pandemic has forced businesses to maintain and build relationships with consumers when their world has been upended. Businesses are now facing panic between generating sales during a period of extreme economic hardship and respecting the threats to life and livelihood that Read more…

4 Step Action Plan For Business Leaders During COVID-19 The coronavirus outbreak is first and foremost a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. This article is intended to provide business leaders with a perspective on the evolving Read more…

The Ultimate Work From Home Checklist “What’s the best way to work effectively from home?” This has suddenly become an urgent question as employers around the world tell staffers to work remotely to stem the spread of the new coronavirus. It can be challenging, particularly in small spaces or when Read more…