While 80% of the businesses today believe they provide a superior customer experience, only 8% actually do so (Bain & Co.) Customer relationship consistently ranks amongst the top 3 challenges faced by CEOs today.
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Importance of cross-functional collaboration in your CX maturity roadmap Whether you’re only beginning to put in pitstops to cater to a better customer experience, or you’re further along on the learning curve, customer centricity has Read more…
Webinar: Measuring Employee Experience on a Continuous basis: The Croma Story
Building The Business Case For CX (Webinar & White Paper) Executing a world-class CX strategy for your business Register now to get access to the recorded webinar, whitepaper and the presentation deck! With Ramesh Read more…