Charting out your CX Excellence with a CX Maturity Roadmap: Part 2 Customer experience, or delivering value to your customer doesn’t just happen. It requires certain pillars to be in alignment within an organization to be successful and ultimately derive value for you. Although you may have a task force Read more…
Making Net Promoter Score® your North Star Metric Businesses are actively taking steps to grow their customer base and create brand equity. To do this, they must maintain an excellent Net Promoter Score® or NPS®. Industry specialists and businesses use it as a metric to measure customer opinions on their Read more…
Importance of NPS® for Indian Banks Customers are the backbone of any business. And yet a customer’s journey, loyalty and experience are a low priority for banks. As a result of the pandemic, more users have taken to digital transactions, learning to order groceries, shopping, even doing their bank work, Read more…
Closing the customer feedback loop Dear Customer, “This call may be recorded for quality and training purposes.” “If you liked our services, please leave us a rating and a review.” “We have sent you an email for your valuable feedback.” These words have become synonymous with customer interactions these days. Read more…
VOICE OF EXPERTS Why 1 in 4 of You Will Lose Your Job in 2020 Your CFO doesn’t care about your customer experience (CX) surveys. She cares about the health of the business, and it’s unlikely she sees a direct link between your survey scores and the measurements she follows. Read more…
The Ultimate Guide To NPS® (Level: Expert). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
The Ultimate Guide To NPS® (Level: Proficient). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
The Ultimate Guide To NPS® (Level: Intermediate). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
The Ultimate Guide To NPS® (Level: Beginner). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
How to design an NPS Questionnaire? Ask the right NPS question to get a constant pulse on your customer satisfaction and you will gain an accurate understanding of how your company, product or service is perceived. Embark on the process by determining the appropriate Net Promoter Score® survey template, and Read more…
India’s #1 NPS® Solution – Enter Your Details to Schedule your Free Demo