NPS

CX in EdTech As a response to the pandemic, restrictions and health advisories, the traditional mode of receiving and imparting education has seen a massive shift. Not only have governments, schools, teachers and students become open to this shift in pedagogy, but also the Indian edtech industry has seen a Read more…

Modernising CX in the Real Estate Industry The pandemic has disrupted every industry, including real estate. The peak of the pandemic led to many working professionals shifting out of their rented properties to save money in times of uncertainty. With professionals returning to the new normal, interest in purchasing properties Read more…

3 key CX metrics you should know about You are beginning to define a customer experience feedback mechanism for your business. Congratulations! You have taken the first step to understand the journey of your customer when they interact with your business. Now how do you measure progress? Measure the experience Read more…

Relationship NPS® for B2B Businesses Customer loyalty is something that every business craves. It’s something that’s not easy to gain but quite easy to lose. This is where the Net Promoter System® can aid businesses to deploy feedback mechanisms, understand customer grievances, and take dynamic steps. But is the customer Read more…

Charting out your CX Excellence with a CX Maturity Roadmap: Part 2 Customer experience, or delivering value to your customer doesn’t just happen. It requires certain pillars to be in alignment within an organization to be successful and ultimately derive value for you. Although you may have a task force Read more…

Making Net Promoter Score® your North Star Metric Businesses are actively taking steps to grow their customer base and create brand equity. To do this, they must maintain an excellent Net Promoter Score® or NPS®.  Industry specialists and businesses use it as a metric to measure customer opinions on their Read more…

Importance of NPS® for Indian Banks Customers are the backbone of any business. And yet a customer’s journey, loyalty and experience are a low priority for banks. As a result of the pandemic, more users have taken to digital transactions, learning to order groceries, shopping, even doing their bank work, Read more…

Closing the customer feedback loop Dear Customer, “This call may be recorded for quality and training purposes.” “If you liked our services, please leave us a rating and a review.” “We have sent you an email for your valuable feedback.” These words have become synonymous with customer interactions these days. Read more…