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April 2021

Importance of cross functional collaboration
Article

Cross-functional collaboration in your CX maturity roadmap

Importance of cross-functional collaboration in your CX maturity roadmap Whether you’re only beginning to put in pitstops to cater to a better customer experience, or you’re further along on the learning curve, customer centricity has become a game-changer for any business. Right from legacy firms to up and coming firms, Read more…

By LitmusWorld, 4 years26th April 2021 ago
Importance of Net Promoter Score for Indian Banks
Article

Importance of Net Promoter Score for Indian Banks

Importance of NPS® for Indian Banks Customers are the backbone of any business. And yet a customer’s journey, loyalty and experience are a low priority for banks. As a result of the pandemic, more users have taken to digital transactions, learning to order groceries, shopping, even doing their bank work, Read more…

By LitmusWorld, 4 years6th April 2021 ago
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