CX
Video Killed the Radio Star!
Video Killed the Radio Star! Article by Ramesh Natarajan, Co-Founder/COO of LitmusWorld, published in DataQuest Magazine – April 2019 Issue
CX
North-Star to Digital Transformation – The CX Route
North-Star to Digital Transformation – The CX Route The success of CX programs requires a strong senior management mandate including the CIOs, as, by the nature of it, the program cuts across functional boundaries and impacts almost all processes within the organisation. Article by Manish Srivastava, Co-Founder/CTO of LitmusWorld, published Read more…
Press
Union Budget 2019: Here are the Industry Expert Views
Union Budget 2019: Here are the Industry Expert Views Ramesh Natarajan, Co-Founder/COO of LitmusWorld, featured in Sights InPlus February 2019 Issue. Overview of the Union Budget 2019: Industry Expert Views.
Press
Be prepared for transformation as your company traverses the digital route
Be prepared for transformation as your company traverses the digital route Competitors never kill your business, your lack of preparedness for what customers want, does. So, are you ready for change? Article by Ramesh Natarajan, COO/Co-Founder of LitmusWorld, published in YourStory
Press
41 pc consumers consider Customer Experience as a deciding factor for shopping
41 pc consumers consider Customer Experience as a deciding factor for shopping In its 2nd edition, the Festive Shopping Index 2018 co-created by the Retailers Association of India (RAI) and LitmusWorld has been published this week. Over 25 pc consumers willing to spend from Rs 15,000 to Rs 30,000 and Read more…
Press
Survey: 41% Indian consumers consider Customer Experience (CX) as a deciding factor for shopping
Survey: 41% Indian consumers consider Customer Experience (CX) as a deciding factor for shopping In its 2nd edition, the Festive Shopping Index 2018 co-created by the Retailers Association of India (RAI) and LitmusWorld has been published this week.
Press
A digital approach improves information flow faster and customer processes
A digital approach improves information flow faster and customer processes Article published in Retail Networks
Press
Survey: 41% Indian consumers consider Customer Experience (CX) as a deciding factor for shopping
Survey: 41% Indian consumers consider Customer Experience (CX) as a deciding factor for shopping Article published in CIOL
Press
65% of Indians Preferred to Shop Online in 2018 (Infographic)
65% of Indians Preferred to Shop Online in 2018 (Infographic) Article published in Entrepreneur India.
CX
Festive Shopping Index 2018
Survey: 41% Indian consumers consider Customer Experience (CX) as a deciding factor for shopping In its 2nd edition, the Festive Shopping Index 2018 co-created by the Retailers Association of India (RAI) and LitmusWorld has been published this week. The survey aims to capture the consumer shopping sentiment this festive season Read more…
