Rajdeep Charan – Sr. GM CRM & Customer Experience, Eureka Forbes

Birender Ahluwalia, CEO – The Positivity Company

CX Masterclass with Rajdeep Charan & Birender Ahluwalia

What will the session cover?

1. Overall findings from the 100+ participants in the CX Maturity Assessment.
2. CX best practices and programme maturity at Eureka Forbes.
3. Understanding the 10 competencies of the CX Maturity framework.
4. Analysing and building a roadmap to climb up the CX Maturity ladder.

Rajdeep Charan, Sr. GM CRM & Customer Experience – Eureka Forbes has 18 years of work experience in managing Customer Experience, CRM, Service Delivery Service Design, Service Quality, Service Revenue, Call Center, Telemarketing, BTL, Activation and Brand Communication processes.

Birender Ahluwalia, CEO – The Positivity Company is a peak performance coach and facilitator who uses the science of positivity. In his 27 years of experience across markets, he has been involved in transformative initiatives around business performance, customer experience, and strategic innovation.