Customer Experience Toolkit (2020 Edition)
Fill you details now to download our CX Kit (2020 Edition)
Customer Experience has been, and always will be, the key driver that fuels business growth. Companies built on and around the expectations of their customers often find themselves in the fortunate position of leading their industries. More so, the professionals leading this growth trajectory are always sought after and counted amongst the game-changing visionaries!
The CX Kit contains:
- 31-Day CX Action Calendar (for 2020): Outlines one activity for every day of the month to kick-start your CX initiatives once your business operations resume under the ‘New Normal’.
- 31-Day CX Action Calendar (for 2021): Outlines one activity for every day of the month to be undertaken in 2021 to exponentially grow and reap benefits from your CX initiatives.
- Calculators: We acknowledge that CX initiatives will see a makeover and it is important to constantly improve on your current metrics to create an industry defining CX programme. The following calculators should come in handy:
- Net Promoter Score Calculator: Use this calculator to identify the number of Passives, Promoters & Detractors your brand has and also calculate the overall Net Promoter Score.
- Churn Rate Calculator: Use this calculator to identify the customer churn rate and the direct impact on the bottom-line revenues as a result of this churn.
- ROI Calculator: Use this calculator to justify your investment in a CEM platform and how the CEM platform is positively contributing to the bottom-line growth.
- Customer Express: Our newspaper aimed at helping you understand your customers, their journey with a brand and how some of the leading global brands in India are leveraging LitmusWorld to create award winning CX Programmes.
Download the CX Kit – fill your details below.