In the history of your business, there has never been a time more critical than this, to actively LISTEN to your close ones and ACT. Our COVID-19 response toolkit will help you get a headstart!
The impact of COVID-19 is simply unprecedented. Organizations around the globe are facing huge uncertainties, significant losses and far-reaching effects on their people. Through these tough times, we are here to help your organization identify the pain areas and challenges your teams are facing through our engagement strategy.
Proactively listening to your customers and employees, addressing their concerns and giving them a positive sense of support, is key to your engagement strategy in crisis times. It’s important to listen carefully and let them know you really care about their well being and connectedness.
Real-time Employee Pulse
- Through the LitmusWorld platform, you can begin capturing the employee pulse in real-time for faster action with a ready-to-roll questionnaire.
- You can also connect with your employees through a completely customised questionnaire to capture the information best suited for your organization.
- Reach your employees, through SMS, Email, Mobile app and other channels to ensure maximum engagement.
- Get reporting across the organizational hierarchy. Right from the overall organizational level to business units, functions, departments, down to individual managers.
Work From Home Pulse | Health & Safety Pulse | IT Support Pulse | Employee Engagement Quizzes & Contests
Real-time Consumer Pulse
- To ensure business continuity, it is important to constantly engage with customers, stay abreast with the changing customer expectations and adapt to changing customer needs.
- Self-help channels through digital mediums have increased frequency and volume of interactions which makes it essential to understand from customers about the interaction experience.
- LitmusWorld People Pulse offering will enable you to measure your customer expectations, create action plans for the post-COVID phase and improve business performance.
Engaged Employees Create Engaged Customers
Employee satisfaction forms one of the founding pillars of the service profit chain.
An organization that focuses on employees drives more positive experiences and a robust loyalty behaviour for both stakeholder groups- internal as well as external.
360° Performance Monitoring • Employee Opinion Survey • Quizzes & Pulse Surveys
Why LitmusWorld? We’re glad you asked
Assisted Solution Design
Cross-functional CX excellence huddles to design the programme roadmap.
Our solution bolts onto your CRM solution through API integrations that ease the data flow.
‘Client First’ Approach
Our dedicated operations team ensures that you achieve your CX goals through our expertise and vast experience.
Workshops & Trainings
Front-line enablement through platform training sessions and CX workshops for business leaders.
Highest User Adoption
Our ease of use and intuitive user interface ensures high user adoption among users.
Best-in-class data security
We are ISO 27001 certified and GDPR compliant with our agile and robust data security process chain.
Learn more about LitmusWorld for Banks; connect with our experts today