Empathy: Silver Bullet for CX in the pandemic world!-VOICE OF AMBASSADORS Empathy: Silver Bullet for CX in the pandemic world! When we speak about Empathy, it forms the core of a customer experience design strategy and today, it is more important than ever in the pandemic world! It is the silver bullet to surf this pandemic as a […]
Hrushikesh Kulkarni: Wooing your biggest Brand Ambassadors-VOICE OF AMBASSADORS Wooing your biggest Brand Ambassadors! Employee experience comprises of everything from his/her interactions with their immediate manager, super boss, cross-functional teams, workplace infrastructure including the software that they use, amongst the many other things. It’s an all-inclusive approach that considers the end-to-end spectrum of an employee’s experiences […]
Saumya Srivastava: Building Relationships for a Better Employee Experience-VOICE OF AMBASSADORS Building Relationships for a Better Employee Experience Employees are more like saplings. Give them a place in the sun, just the right amount of attention and room to grow and they will reap fruits. On the contrary, if you keep them in dark, hover over them too […]
Nija Narayanan: NPS Benchmarking – Should You or Should You Not?-VOICE OF AMBASSADORS NPS Benchmarking – Should you or should you not? In my experience of working in the customer experience arena, I’ve had a lot of my clients ask me to provide industry benchmarks on the Net Promoter Scores (NPS)®. The top 5 most recommended banks in the USA […]
Hrushikesh Kulkarni: Can Omnichannel Strategies Lead To Customer Centricity?-VOICE OF AMBASSADORS Can Omni Channel Strategies Lead To Customer Centricity? Organisational culture defined by a customer-centric approach is in a way an element of past now. Wait, what? Hold on! The idea is not to deny that a positive customer experience before and after the sales process drives repeat business, word of […]
Shreyas Nayak: Why your CX Measurement Program Needs to be Real-Time-Why your CX Measurement Program Needs to be Real-Time Technology has changed customer expectations by leaps and bounds. Customers interact with brands through a multitude of channels and expect brands to deliver a consistent experience across each channel, be it a physical outlet or a website. These channels bring in […]
Vivek Pai: The Secret Sauce For A Dish Called Response Rate-VOICE OF AMBASSADORS The Secret Sauce For A Dish Called Response Rate I am a hardcore foodie! If there is one thing that catches my attention every time while reading a menu, it’s “secret sauce”. The Secret sauce is what makes a dish magical! Response rates have the same kind […]
Empathy: Silver Bullet for CX in the pandemic world! - VOICE OF AMBASSADORS Empathy: Silver Bullet for CX in the pandemic world! When we speak about Empathy, it forms the core of a customer experience design strategy and today, it is more important than ever in the pandemic world! It is the silver bullet to surf this pandemic as a […]
Hrushikesh Kulkarni: Wooing your biggest Brand Ambassadors - VOICE OF AMBASSADORS Wooing your biggest Brand Ambassadors! Employee experience comprises of everything from his/her interactions with their immediate manager, super boss, cross-functional teams, workplace infrastructure including the software that they use, amongst the many other things. It’s an all-inclusive approach that considers the end-to-end spectrum of an employee’s experiences […]
Saumya Srivastava: Building Relationships for a Better Employee Experience - VOICE OF AMBASSADORS Building Relationships for a Better Employee Experience Employees are more like saplings. Give them a place in the sun, just the right amount of attention and room to grow and they will reap fruits. On the contrary, if you keep them in dark, hover over them too […]
Nija Narayanan: NPS Benchmarking – Should You or Should You Not? - VOICE OF AMBASSADORS NPS Benchmarking – Should you or should you not? In my experience of working in the customer experience arena, I’ve had a lot of my clients ask me to provide industry benchmarks on the Net Promoter Scores (NPS)®. The top 5 most recommended banks in the USA […]
Hrushikesh Kulkarni: Can Omnichannel Strategies Lead To Customer Centricity? - VOICE OF AMBASSADORS Can Omni Channel Strategies Lead To Customer Centricity? Organisational culture defined by a customer-centric approach is in a way an element of past now. Wait, what? Hold on! The idea is not to deny that a positive customer experience before and after the sales process drives repeat business, word of […]
Shreyas Nayak: Why your CX Measurement Program Needs to be Real-Time - Why your CX Measurement Program Needs to be Real-Time Technology has changed customer expectations by leaps and bounds. Customers interact with brands through a multitude of channels and expect brands to deliver a consistent experience across each channel, be it a physical outlet or a website. These channels bring in […]
Vivek Pai: The Secret Sauce For A Dish Called Response Rate - VOICE OF AMBASSADORS The Secret Sauce For A Dish Called Response Rate I am a hardcore foodie! If there is one thing that catches my attention every time while reading a menu, it’s “secret sauce”. The Secret sauce is what makes a dish magical! Response rates have the same kind […]