Customer Experience (CX) Masterclass: Learn CX Best Practices, Achieve CX Excellence and Level Up Your CX Programme Maturity
CX Masterclass: Learn CX Best Practices, Achieve CX Excellence and Level Up Your CX Programme Maturity
Was live on Tue, May 11, 2021 at 16:00 IST
What does the session cover?
- Overall findings from the 100+ participants in the CX Maturity Assessment.
- CX best practices and programme maturity at Eureka Forbes.
- Understanding the 10 competencies of the CX Maturity framework.
- Analysing and building a roadmap to climb up the CX Maturity ladder.
Get the most out of the session – take the CX Maturity Assessment
To get the most out of your live session, we recommend you first gauge your organisation’s CX maturity level by taking the CX Maturity Assessment – this will help you assess the readiness of your CX initiatives. It’s been carefully designed by experts at LitmusWorld and The Positivity Company to help you understand where you currently are, and where you want to be through our CX Maturity Roadmap guide.
After participating in this assessment, you will get an invite to the exclusive LIVE CX Masterclass. The session will cover the overall findings of the CX Assessment, best practices across industries, and the building blocks to achieve CX excellence.
Don’t worry if you can’t attend – we’ll send you a recording if you’ve registered.
What will the session cover?
- Overall findings from the 100+ participants in the CX Maturity Assessment.
- CX best practices and programme maturity at Eureka Forbes.
- Understanding the 10 competencies of the CX Maturity framework.
- Analysing and building a roadmap to climb up the CX Maturity ladder.
Get the most out of the session with the CX Maturity Assessment
To get the most out of your live session, we recommend you first gauge your organisation’s CX maturity level by taking the CX Maturity Assessment – this will help you assess the readiness of your CX initiatives.
It’s been carefully designed by experts at LitmusWorld and The Positivity Company to help you understand where you currently are, and where you want to be through our CX Maturity Roadmap guide.
After participating in this assessment, you will get an invite to the exclusive LIVE CX Masterclass.
The session will cover the overall findings of the CX Assessment, best practices across industries, and the building blocks to achieve CX excellence.
Don’t worry if you can’t attend – we’ll send you a recording if you’ve registered.