LitmusWorld gave us a common metric and delivered actionable insights which we could translate into key result areas for key members across the organization where everyone is measured on how we improve our scores. Visibility, Uniformity, Actionability and Accountability are some of the benefits the platform has delivered in the past year.
The Unfolding Narrative of CX: A Deep Dive into Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven Read more…
At heart, digital transformation is about preparing a business for the future, with the help of technology. But technology is just a tool. The magic happens when you focus on the people who will be using it. That's why digital transformation starts with people.
As CX becomes an end-to-end concern and technology and data become ever more critical elements of successful CX, IT plays an increasingly vital role in shaping decisions across the enterprise.