An entrepreneur and executive with nearly 20 years of experience in technology, research and innovation with additional experience in complex systems and data.
Former AVP & Principal Architect, Infosys Labs. Alumnus of IIT, BHU, Varanasi.
May the Force be with you! What is the most powerful force sweeping organizations today? Consumer Engagement. Call it a CX platform or CEM for convenience sake, is what enables customer engagement. What that really Read more…
VOICE OF EXPERTS What creates your next USP? A simple answer – ‘Customer-First’ culture! Consumers today have infinite choices in terms of products and services, instant access to information and minimal to zero commitment toward Read more…
From voice to text – CX is transforming “Your call is important to us. Please stay on the line. The next available agent will assist you shortly.” Most Customer Experience professionals often wonder Read more…
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