I certainly feel that eNPS is a very important factor for retail. Finally, the brand is on the floor and that’s where the customer really understands the proof-points of the brand.
CEO, Infiniti Retail
Across the organization, any process that is being planned to be implemented, under implementation and has been implemented, one can actually use the LitmusWorld platform to understand how well you are doing across stakeholders.
Chief Architect & CEO, Impact RetailTech
eNPS through LitmusWorld has really helped us to understand the pulse of an employee because we get to know what actions we need to take, whether it is from a HR perspective or the respective HOD.
Ex-CHRO, Infiniti Retail
Retailers Association of India
I’d recommend LitmusWorld to everybody. As a method of getting feedback from every single stakeholder, from any business, can never afford to be out of this. Retailers need to have a complete method of capturing information from various parts of their businesses.
Chief Executive Officer, Retailers Association of India (RAI)
We’ve never really had a reason to look for an alternate solution to measure the temperature of the customer base, it’s been very good.
Founder and Group CEO SE Asia and India, Amtrust
LitmusWorld gave us a common metric and delivered actionable insights which we could translate into key result areas for key members across the organization where everyone is measured on how we improve our scores. Visibility, Uniformity, Actionability and Accountability are some of the benefits the platform has delivered in the past year.
Associate Vice President Marketing, Eureka Forbes Limited