Full Time
Posted 1 month ago

Support Engineer


  • Monitor systems, Identify incidents, coordinating with engineering team to sort out issues.
  • Monitor health of systems as well as software in a shift time schedule to ensure 24/7 uptime of world class SaaS software.
  • Keep the clients updated on downtime whenever required.
  • Forward requests as per escalation policy to higher level of support.
  • Arrange for resolution of customer support issues that can’t be resolved by first line support.
  • Ensure all customer communications are professional, accurate, and timely updated.

Experience and Skills:

  • Freshers with MCA degree (Mandatory) with excellent English communication skills (is a must).
  • Should be comfortable working in  rotational shifts.
  • Should understand the concept of firewalls, and network debugging, CCNA Certification preferrable.
  • Should have good understanding of basic “Linux Bash Commands”
  • Ability to understand and take immediate actions to mitigate downtime or SLA non compliance
  • Knowledge of programming in Java, Java Script, Python
  • Proficient in Word, Outlook, Excel and Internet applications

Job Features

Job CategorySoftware Development

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