Bringing people and businesses closer
You know your business, we know your stakeholders
LitmusWorld is a leading enterprise SaaS platform enabling businesses to drive customer and employee experience programmes at scale. Built on a proprietary M.A.I Measure, Act & Improve® framework, the platform delivers actionable insights in real-time across the stakeholder journey. This empowers experience owners to measure experience across business processes, act on issues immediately and continuously improve by leveraging the analytics engine.
Over the last 5 years, 150+ global brands have built comprehensive CX, NPS, EX, eNPS programmes to drive improvements in their business processes. Leveraging the LitmusWorld platform, brands are initiating conversations with over 37 million stakeholders on a monthly basis and providing visibility to over 45,000 dashboards users across the organisational hierarchy, thereby building a customer-centric culture.
Who leads us?
A forward-thinking veteran in the BPO industry who leads with inspiration & integrity and has achieved significant success across 30 years of global experience.
Former Global CEO, Aegis. Alumnus of XLRI Jamshedpur
Ramesh Natarajan – Co-founder/COO
An entrepreneur and executive with 25 years of experience globally in customer management, general management, sales & marketing and research across industries.
Former VP & CEO DHL Express – RoSA. Alumnus of IIT Bombay, IIFT New Delhi.
Manish Srivastava – Co-founder/CTO
An entrepreneur and executive with nearly 20 years of experience in technology, research and innovation with additional experience in complex systems and data.
Former AVP & Principal Architect, Infosys Labs. Alumnus of IIT, BHU, Varanasi.
Who believes in us?
And every single client that has helped us through our journey of expansion. Read more about them!
Who helps us grow?
Since our inception back in 2015, we’ve learned to crawl, walk, run and fly. Here are some of the things we broke on our way up.
Winner of the ReTech Startup Awards
Listed in the 20 Most Promising CEM Solution Providers
Listed in 25 Most Promising Retail Solution Providers
Awarded Top 4 Disrupting Tech Startups – India & China