About Us
Bringing people and businesses closer
You know your business, we know your stakeholders
We at LitmusWorld are passionate about driving CX excellence. Since our inception in 2015, we’ve worked hard to create the leading experience management platform in India. Built on a proprietary M.A.I Measure, Act & Improve® framework, the LitmusWorld Accelerate platform delivers actionable insights in real-time across the stakeholder journey.
We’re defined by our people and the improvements we enable for our clients. Our team of 100+ champions with diverse backgrounds, based in Mumbai, Bengaluru & Gurgaon (and all over India, while we work remotely), are committed to driving success for leading brands across the world. We’re quite proud of what we’ve achieved so far, and strive to always keep learning, improving and growing.
Who believes in us?
Over the last 5 years, 165+ global brands have built comprehensive CX, NPS, EX, eNPS programmes to drive improvements in their business processes. Leveraging the LitmusWorld platform, brands are initiating conversations with over 37 million stakeholders on a monthly basis and providing visibility to over 45,000 dashboards users across the organisational hierarchy, thereby building a customer-centric culture
Our Values
HELLO!: one of the most beautiful and commonly used words in the English language to warmly greet & initiate a conversation.
Being a conversation and experience-centric company, our values, centred around the acronym HELLO, are an integral part of our organisation.
HELLO is the starting point of all lasting relationships that demonstrates an eagerness to begin a dialogue.
The 5 HELLO Values convey a sense of warmth, genuineness, and openness in every conversation that ultimately leads to an amazing experience!
Be a hustler who constantly strives with an unparallel passion to conquer the world with zeal.
Be enthusiastic with positive energy to fight the hurdles and bring change to achieve your big dreams.
Be a passionate learner with the curiosity to explore, ideate and innovate even from unusual sources.
Be a team player who volunteers and never hesitates to lend a helping hand to empathise, respect and rejoice together as a team.
Be obsessed with delighting your customers until they become raving fans. Believe and live with a customer-centric approach, always!
Awards & Recognition
We love celebrating our achievements when our people, our value champions have contributed their best efforts, believed in our HELLO Values and made LitmusWorld the leading Experience Management Platform in India. The following is a glimpse of the recognition we received at national and international levels.
You can also find our presence across these directories:
Capterra – The world’s leading software review & selection platform
Software Suggest – Discover Top Business Software & Service Partners
Sourceforge – The Complete Open-Source and Business Software Platform
LitmusWorld is now an AWS Qualified Software badge owner after a successful Foundational Technical Review to enhance our enterprise cloud journey. This will help us offer a secure and comprehensive product to our customers to build comprehensive experience management programmes.