CX Day 2020
Our CX Day Specials!
Customer Experience has been, and always will be, the key driver that fuels business growth. Companies built on and around the expectations of their customers often find themselves in the fortunate position of leading their industries. More so, the professionals leading this growth trajectory are always sought after and counted amongst the game-changing visionaries! Being the torch-bearers for Customer Experience in India, we wish to spread the joy of CX to as many people as possible during CX week.
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Voice of Experts
A platform for top CX Evangelists and thought leaders from around the world to share their valuable expertise on everything CX. We aim to connect our reader-base of over 150,000 to Customer Service & Experience Experts.
On account of CX Day, we wish to acknowledge CX leaders who are shaping the future of CX, by presenting special insights from them.
Steve DiGioia: A Return to Customer Service After COVID-19 - VOICE OF EXPERTS A Return to Customer Service After COVID-19 Everyone handles situations differently – what’s important to one may not be important to another. But at the same time, and during the “COVID era”, some go about their days as if nothing has changed. Example: Has-been musicians pontificate while […]
Jeannie Walters: Want Greater CX Success? Build Your CX Success Statement - VOICE OF EXPERTS Want Greater CX Success? Build Your CX Success Statement What Does CX Success Look Like in Your Organization? “Our top CX goal is to create an all-around customer experience.” Sure, this sounds nice… But when you really think about it, it doesn’t really say much, does it? […]
Jim Tincher: Tomorrow Came Early – How COVID Has Spurred Digital Transformation in CX - VOICE OF EXPERTS Tomorrow Came Early – How COVID Has Spurred Digital Transformation in CX You’d be hard pressed to find some facet of our lives that hasn’t been impacted by the coronavirus pandemic. How we socialize, work, shop, dine, travel, educate our children – none of those activities are […]
Chip Bell: The Return of the Village - VOICE OF EXPERTS The Return of the Village Stepback is the name of a small recreated village a few miles from my home. Roger Pierce, a master carpenter, rancher, and jack-of-all-trades, turned 100+ acres into a circa 1920s community with rustic homes, guest cabins, six wells, three active springs, and […]
Ian Golding: Customer 1st Aid – The Importance of Empathy in Driving Sustainable Growth - VOICE OF EXPERTS Customer 1st Aid: The Importance of Empathy in Driving Sustainable Growth No one needs to be told that the world is in crisis right now – at times like this, it is not necessary for the obvious to be stated. Our health, our economies, our planet – […]
Michael Hinshaw: The Upside of Better Customer Experience in a Down Economy - VOICE OF EXPERTS The Upside of Better Customer Experience in a Down Economy No matter where you live, there’s not a lot of upbeat coverage in the media today. COVID-19 statistics and related trends, business closures, social distancing woes, stock market gyrations—it feels like much is out of our control. […]
Karyn Furstman: From Survive to Thrive with Elevated CX - VOICE OF EXPERTS Take Your Business from Survive to Thrive with an Elevated CX In a time of crisis, a brand’s customer experience becomes the most valuable asset it has. It not only offers customers the stability and reliability they need, it also offers them the opportunity for human connection, […]
Ingrid Lindberg: The Future of Work #EXdrivesCX - VOICE OF EXPERTS The Future of Work If you’ve been hanging out with us for any amount of time, you know what we believe: Real-life practice beats theory every time. #EXdrivesCX. No Culture, No Customer. #CXandLove go hand in hand. And our newest belief, one that’s always been core to what […]
Steven Van Belleghem: The Core Message of ‘The Offer You Can’t Refuse’ - VOICE OF EXPERTS The Core Message of ‘The Offer You Can’t Refuse’ A few weeks ago my fifth management book, The Offer You Can’t Refuse, was released. It is positive story about the future of customer experience. As you know it is my passion to share stories about the future […]
Colin Shaw: Why The Intensity of Customer Emotions is Crucial to Your Brand and Customer Loyalty - VOICE OF EXPERTS Why The Intensity of Customer Emotions is Crucial to Your Brand and Customer Loyalty Customer emotions have a strong influence on your Customer Experience outcome. From our research in our global Customer Experience consultancy, we know that over 50 percent of experience is about how a customer […]
Ingrid Lindberg: STOP asking your employees if they want to go back to the office - VOICE OF EXPERTS STOP asking your employees if they want to go back to the office It’s day 4,658,456 of the COVID pandemic. Not sure about you, but that’s the way I feel some days. The flip side of it is that we’ve been doing a ton of great work helping people […]